Patient Information
Billing
Kareela Family Practice is committed to delivering the highest standard of healthcare. To support this, we introduced a 2-tier, time-based, private billing system in July 2024.
We believe that charging based on consultation time enables us to provide more comprehensive care. To support our community, discounted fees continue to apply for pensioners and children under 6. Please note: each patient must have their own appointment.
What Remains Bulk-Billed
The following services will continue to be bulk-billed:
- Annual Health Assessments (age 75+)
- Chronic Condition Management Plans and their 3-monthly reviews
- Flu and COVID-19 vaccinations
Nurse Appointments
Appointments with our nurses (where a doctor is not required) will also be time-based and privately billed. Unfortunately, we are unable to offer these services without a fee.
About Consultation Times and Fees
You may book a standard consultation (less than 15 minutes), but if your appointment runs longer, billing will reflect the actual time spent with your doctor. Some appointment types—such as antenatal visits, mental health care plans, and others—may attract a different fee. Please speak to our reception team for more information.
We understand that healthcare costs can be challenging. If you're experiencing financial difficulty, please speak confidentially with your doctor.
SCHEDULE OF FEES – 1ST JULY 2024
| Full Fee | Child under 6 | HCC / Pension | Medicare Rebate | |
|---|---|---|---|---|
| Item 3 < 6 Minutes | 52 | 42 | 47 | 19.60 |
| Item 23 6 – 14 Minutes | 92 | 67 | 88 | 42.85 |
| Item 23 15 - 19 Minutes | 110 | 85 | 106 | 42.85 |
| Item 36 20 – 29 Minutes | 167 | 120 | 162 | 82.90 |
| Item 36 30 – 39 Minutes | 210 | 155 | 205 | 82.90 |
| Item 44 > 40 Minutes | 252 | 150 | 247 | 122.15 |
| Phone Consult 6 – 14 Minutes | 92 | 67 | 88 | 42.85 |
| Phone Consult 15 – 19 Minutes | 110 | 85 | 106 | 42.85 |
Privacy
All patient information and medical records are strictly confidential. If you would like further information regarding you health information please ask your Doctor. This practice has a recall reminder system. If you do not wish to receive reminders please notify reception. If you have a problem we would like to hear about it. You may prefer to write to us. Ask reception for further information regarding any complaints you may have. If you are dissatisfied with our response to your complaint or feel that you require further assistance, please contact the Health Care Complaints Commission on 1800 043 159
Please note that if you require a further appointment after you have seen the doctor, it is always a good idea to book this before you leave the practice.
Home Visits are available to regular patients of the practice. We encourage where possible that you visit the Surgery, however realize that this may not be possible at all times. Our receptionist will provide you with fees associated with home visits, as these are payable at the time of consultation.
