Feedback
Feedback
At Kareela Family Practice our patients are our priority. We value and appreciate all of your feedback, whether it is positive or negative. All feedback is taken seriously and is used as an opportunity to improve our practice and also resolve a problem if it arises.
We encourage all feedback to be made in writing with as much detail given as possible, ideally with a name and contact number so that we may provide you with a response or request for further information.
By mail
Attention: The Practice Manager
Kareela Family Practice
Cnr Freya St & Solveig Cres
Kareela NSW 2232
In person: Letters may be handed to reception staff.
We strongly discourage complaints being made by phone call. We hope that you are able to take the time to write to us so that we can deal with any feedback appropriately.
We strive to provide a consistently high service, however you may feel that our service could be improved or you may have experienced a problem. Upon your contact with our practice we will swiftly endeavour to respond to the issue and implement improvements to the service we provide, if appropriate.
If you are dissatisfied with our response to your complaint or feel that you require further assistance, please contact the Health Care Complaints Commission on 1800 043 159.
