Feedback

At Kareela Family Practice, our patients are our priority. We welcome all feedback—whether it’s a compliment, concern, or consideration—as it helps us improve the care and service we provide. While we strive to deliver consistently high-quality care, there may be times when your experience does not meet expectations. If this happens, we encourage you to let us know. All feedback is taken seriously and treated as an opportunity to make meaningful improvements.

By email

Please direct your feedback to the practice manager via

By mail

Attention: The Practice Manager
Kareela Family Practice
47 Solveig Crescent, Corner Freya Street
Kareela NSW 2232

In person: Letters may be handed to reception staff

We kindly request that feedback—particularly complaints—be submitted in writing, rather than by phone. This ensures we can respond thoughtfully and thoroughly. Please include as much detail as possible, along with your name and contact number, so we can follow up appropriately or request further information if needed.

If you are not satisfied with our response or feel further support is needed, you may contact the Health Care Complaints Commission on 1800 043 159 for independent advice.